Terms and conditions

Global Fashion Ltd.

1. Introduction

1.1 These General Terms and Conditions apply to your use of our website or the purchase of products offered through our website.

1.2 Defined terms and interpretations for these Terms and Conditions are listed in Clause 26.

2. Acceptance

2.1 You represent and warrant that:

(a) You are an individual and at least 18 years old;

(b) You have the authority to enter into a legally binding contract with us; and

2.2 We reserve the right to request written confirmation of your authority to agree to these Terms.

2.3 You represent and warrant that you have not:

(a) Been convicted of a computer- or internet-related crime; and

(b) Previously been denied access to the website or products.

2.4 We reserve the right to deny you access to our website if we deem such denial necessary or appropriate.

2.5 Placing an order signifies:

(a) Your assurance and warranty that you have carefully and fully read these Terms and Conditions;

(b) Your offer to purchase the order exclusively in accordance with these Terms and Conditions;

(d) Your commitment to comply with these Terms.

2.6 If you do not agree to these Terms and Conditions, you must not use the website or purchase any products.

2.7 You must expressly agree to these Terms and Conditions in order to:

(a) Submit information to or through our website; or

(b) Purchase a product.

2.8 By visiting our website, purchasing products, or agreeing to these Terms:

(a) You also consent to our Privacy Policy; and

(b) Agree to and undertake to comply with our Acceptable Use Policy (see Clause 12 below).

2.9 We recommend printing a copy of these Terms and Conditions for future reference.

2.10 If you do not agree to these Terms and Conditions, you may not place orders or communicate with us.

3. Personal Use

You confirm that you will use the website to purchase products only for your own personal and non-commercial use, as the principal and not as an agent or on behalf of another person.

4. Pricing

4.1 The prices of products listed on our website include shipping costs but exclude any fees, taxes, duties, levies, or similar governmental charges ("duty unpaid and untaxed").

4.2 All duties, fees, taxes, or other governmental charges related to the importation of the products to the delivery address are your responsibility and will not be included in the price of the products. Additional costs, including duties or import VAT, may apply to each delivery. Such costs are not borne by the seller and must be covered by the customer. As the goods are shipped from a non-EU country (China), you should clarify with our customer service whether duties will apply before placing an order. Duties or import VAT are not paid by us and are the buyer's responsibility. Our goods are always shipped "duty unpaid and untaxed." The buyer is the "importer of record" and is responsible for ensuring compliance with all laws and regulations of the import country. As rules for importing goods vary from country to country, please review your country’s duties and import VAT before placing your order. The buyer is obligated to verify compliance with all laws and regulations of the import country upon receipt of the goods.

4.3 We will make every effort to ensure that all details, descriptions, and prices of products on our website are accurate. However, errors may occur. If a pricing error is discovered, we will notify you as soon as possible and give you the option to reconfirm your order at the correct price or cancel your order. If we cannot contact you or receive no response, the order will be treated as canceled, and you will receive a full refund. If you choose to reconfirm your order, we will proceed with delivery and either charge or refund you as per our notification, using the payment method and method of payment originally used for the order.

4.4 We are under no obligation to fulfill an order if the price listed on the website is incorrect (even after you have received an order confirmation).

4.5 Prices may change from time to time, but such changes will not affect an order for which an order confirmation has been sent.

5. Placing an Order

5.1 After you place an order, all orders are subject to stock availability. If we have sufficient stock to fulfill your order, you will receive an order confirmation, which serves as our acknowledgment of receipt of your order. If we face delivery difficulties or are unable to fulfill your order due to stock unavailability, we will notify you via email and refund any payments made.

5.2 A contract is formed only when we issue an order confirmation to you and only in relation to the product(s) listed in the order confirmation. These Terms and Conditions are part of the contract and are incorporated to the exclusion of all other terms.

5.3 If your order contains more than one product, the products may be delivered to you in separate shipments at different times.

5.4 We reserve the right to remove any product from the website at any time. We also reserve the right to edit or remove any material or content on the website. We are not liable to you or any third party for removing a product or editing or removing materials or content from our website.

5.5 We reserve the right to reject or cancel any order you place (even after we have sent an order confirmation). We are not liable to you or any third party for rejecting or canceling an order.

5.6 If we cancel your order after receiving payment (including after sending an order confirmation), your payment for the order will be refunded in full.

6. Payment

6.1 You can pay for the products using any of the payment methods listed on our website.

6.2 You can also pay for your order in whole or in part using a promotional voucher provided by us. Promotional vouchers can only be entered online at checkout.

6.3 We may use payment processors to facilitate payments between you and us. You agree that we may share documents and information about you with payment processors, including documents and information containing your personal data.

6.4 We are not a regulated payment processor or money service provider and are not responsible for payment failures or issues caused by payment processors.

6.5 You are responsible for providing complete and accurate information during the payment process, and all payments must be made with your own funds. By placing an order, you confirm that:

(a) The payment method used is yours;

(b) If applicable, you are the lawful owner of the promotional voucher; and

6.6 We are not liable or responsible for unauthorized use of your credit, debit, or prepaid cards by third parties, even if such cards have been reported as stolen. We are entitled to report any fraudulent payment or other unlawful activity to the appropriate authorities (including credit reference agencies).

6.7 You will not:

(a) Initiate or attempt to initiate a chargeback for any payment made for products; or

(b) Reverse any payments made for products.

6.8 You will fully indemnify and hold us harmless from all chargebacks or reversals of payments you have made, as well as any losses, costs, liabilities, or expenses incurred by us as a result of or in connection with such chargebacks or reversals.

7. Delivery

7.1 We will make every effort to deliver your order to the delivery address provided at the time of your order.

7.2 At checkout, we will provide an estimated delivery date for your order.

7.3 If we anticipate not being able to meet the estimated delivery date, we may notify you but are not liable for any losses, liabilities, costs, damages, charges, or expenses resulting from delayed delivery, to the extent permitted by law.

7.4 We may not be able to deliver products to certain locations. In such cases, we will inform you and either arrange to cancel and refund the order or deliver it to an alternative delivery address confirmed by you.

7.5 The risk for the product transfers to you upon delivery to the delivery address unless the delivery is delayed due to a breach of your obligations under these Terms. The risk will transfer at the point delivery would have occurred without your breach.

7.6 If you are unable to accept delivery or collection of your order, we may leave a card with instructions for re-delivery or collection by the carrier.

7.7 If delivery or collection is delayed due to your unreasonable refusal to accept delivery or failure to collect your order from the carrier, we may charge you for all reasonable costs incurred as a result, without prejudice to any other rights or remedies available to us.

7.8 Products are shipped within 2–20 days after confirmed payment. Standard delivery time is 7–12 business days but may take up to 4 weeks in exceptional cases unless otherwise specified in the product description. The owner does not ship directly. The order is dispatched by the manufacturer once all items are in stock.

7.9 All duties, fees, taxes, or other governmental charges for the importation of products to the delivery address are your responsibility and will not be included in the price of the products. As goods are shipped from a non-EU country (China), please confirm with our customer service before ordering whether duties will apply. Duties or import VAT are not paid by us and are the buyer's responsibility. Our goods are always shipped "duty unpaid and untaxed." The buyer is the "importer of record" and is responsible for ensuring compliance with all laws and regulations of the import country. As rules for importing goods vary, please review your country’s import duties and VAT before ordering. The buyer is obligated to ensure compliance with all laws and regulations of the import country upon receipt of the goods.

8. Cancellation or Modification of Orders

8.1 Once an order has been placed on our website, you may cancel or modify your order by sending us an email.

8.2 Once an order has been packed, it can no longer be canceled or modified; instead, the order must be returned to us in accordance with Clause 10 below. As our goods are shipped from Asia, longer transit times may apply, over which we have no control. If the goods are already in transit to you, cancellation is not possible. Please wait until you receive the goods and then return them to us. You may notify us of your cancellation in advance. To ensure prompt returns, please provide us with proof of return shipment. A refund may only be issued after 16 weeks if the goods have not been received.

8.3 As we operate an automated system, orders are processed immediately after being placed. Therefore, we cannot interrupt the shipping process once it has started, meaning refunds before receipt of the goods are only possible within 24 hours of order placement.

9. Faulty Products

9.1 You acknowledge that the products are standard products not custom-made to meet your specific requirements.

9.2 All product descriptions, information, and materials provided on the website are offered "as is" without warranties or representations, whether express or implied.

9.3 Product images may vary slightly from the actual product received.

9.4 If the product you receive is faulty, you may email us with details of the product to be returned and attach an image of the faulty product.

9.5 You may return the product in accordance with Clause 10.

9.6 We will inspect the product upon receipt. Processing times depend on your order.

9.7 We will notify you via email if we determine that the product is faulty.

9.8 Our sole obligation in relation to faulty products is either (at our discretion):

(a) To replace the product and cover the delivery costs to the delivery address, for which you must return the faulty product to us, after which we will send a replacement to the delivery address; or

(b) To refund you the price of the product and the cost of returning the faulty product to us. Refunds will be made to the account from which payment was received, using the original payment method.

9.9 If we determine that the product is not faulty, we may, at our discretion, refuse to refund the purchase price and may require you to pay any reasonable service costs. We are not liable for any losses, liabilities, costs, damages, charges, or expenses arising from this Clause, to the extent permitted by law.

10. Returns and Refunds

10.1 Our return policy forms part of these Terms and Conditions, under which you may access and use our website.

10.2 If you are not completely satisfied with your order, you may email us with details of the product to be returned and return the product to us. The withdrawal period is 30 days from the date you or a third party appointed by you (not the carrier) took possession of the last item.

10.3 Return shipping costs are to be borne and paid by the customer.

10.4 The product must be received by us for the customer to be eligible for a refund. We will inspect the returned product upon arrival.

10.5 You must ensure that the product is returned in the same condition in which it was received and properly packaged. The product must be unused, the product labels unaltered, and the product in its original packaging. If a product is returned in unsuitable condition, we reserve the right to reject the return.

10.6 Our processing times for returns depend on your order.

10.7 If we are satisfied with the condition of the returned product, we will send you an email approving your return. A refund will be issued shortly after approval to the payment method used for the order.

10.8 Withdrawal is complete when the physical goods have been received by us.

10.9 As our goods are shipped from Asia, longer transit times may apply. If the goods are already in transit, cancellation is not possible. Please wait until you receive the goods and return them to us. You may notify us of your withdrawal in advance. To expedite returns, please provide proof of return shipment. Refunds for unreceived goods may be issued only after 16 weeks.

11. Vouchers

11.1 You may use our promotional vouchers or discounts when making payment for products on the website.

11.2 To redeem a voucher or apply a discount, the voucher or discount code must be entered at the checkout page of your order.

11.3 After entering and applying the voucher or discount code, the voucher or discount will be reflected in the total amount of your order at checkout.

11.4 Only one promotional voucher or discount may be redeemed or used per order.

11.5 The credit of a promotional voucher is non-interest-bearing and has no cash value.

11.6 If the credit of a promotional voucher is insufficient for your order, you may cover the difference using another payment method available on the website.

11.7 If you use a promotional voucher for an order that is later returned, the value of the promotional voucher will not be refunded. However, any portion of the payment made with a separate payment method may be refunded.

12. Acceptable Use

12.1 You must not engage in any of the following prohibited actions ("Prohibited Actions"):

(a) Use our website in a way that causes or could cause damage to the website or impairs its performance, availability, or accessibility;

(b) Use our website for any unlawful, illegal, fraudulent, or harmful purpose, or in connection with any unlawful, illegal, fraudulent, or harmful activity;

(c) Use our website to copy, store, host, transmit, send, use, publish, or distribute any material containing spyware, computer viruses, Trojan horses, worms, keystroke loggers, rootkits, or other malicious computer software;

(d) Engage in systematic or automated data collection activities (including scraping, data mining, data extraction, or data harvesting) on or in relation to our website without our express written consent;

(e) Access or interact with our website using a robot, spider, or other automated means;

(f) Breach the guidelines set out in the robots.txt file for our website;

(g) Use data collected from our website for any direct marketing activity (including email marketing, SMS marketing, telemarketing, or direct mailing);

(h) Use data collected from our website to contact individuals, companies, or other entities;

(i) Interact with devices through the website unless you are expressly authorized to do so;

(j) Use the website infrastructure to launch, propagate, or attempt to engage in any attacks, hacks, or bandwidth-overloading activities;

(k) Copy, publish, modify, translate, decompile, disassemble, reverse-engineer, or attempt to derive the source code of the website for any purpose;

(l) Use the website or its content to create a similar or competing product or service or share benchmarking studies with third parties;

(m) Sell, assign, sublicense, transfer, distribute, or rent access to the website to others;

(n) Make the website available to third parties via a private computer network;

(o) Edit or modify any digital or physical copies of content from our website;

(p) Violate any laws or regulations that apply to your use of the website;

(q) Submit speculative, false, or fraudulent orders; or

(r) Engage in any other actions deemed inappropriate or prohibited by applicable laws.

12.2 You acknowledge that you are liable to us for any damages, losses, liabilities, costs, or expenses arising from or connected with any Prohibited Action you commit or permit.

12.3 You agree to notify us promptly if you become aware of any Prohibited Actions occurring on the website. You will assist us reasonably in any investigations related to such actions.

12.4 All information you provide to or through our website must:

(a) Be true, accurate, current, and complete, and not misleading;

(b) Comply with all applicable laws and regulations;

(c) Not violate privacy, data protection, confidentiality, intellectual property rights, or other rights of any person; and

(d) Not be offensive, abusive, defamatory, unreliable, misleading, illegal, or otherwise objectionable.

12.5 You agree to promptly provide any documents or information we request to verify your identity. You will also update any information you provide to ensure it is complete and accurate.

12.6 You must comply with all applicable laws related to your use of the website and are solely responsible for ensuring compliance, whether based on the country of your residence, where you access the website, or otherwise.

12.7 Please contact us via email if you become aware of any material or activities on our website that violate these Terms and Conditions.

13. Linking to Our Website

13.1 Links from our website to other websites and resources provided by third parties are for informational purposes only. Such links are not endorsements of those websites, resources, or the information obtained from them.

13.2 You acknowledge that we have no control over the content of third-party websites or resources linked from our website.

13.3 You may link to our homepage, provided it is done in a way that is fair, legal, and does not damage or exploit our reputation.

13.4 You must not establish a link in a manner that suggests any form of association, approval, or endorsement by us where none exists.

13.5 You must not establish a link to our website on any website you do not own.

13.6 Our website may not be framed on any other website, nor may you create a link to any part of our website other than the homepage.

13.7 We reserve the right to withdraw linking permission without notice.

13.8 The website you link to must comply in all respects with the content standards set out in our Acceptable Use Policy (see Clause 12 above).

13.9 Please contact us to obtain prior approval for any linking to our website that does not comply with this Clause 13.

14. Intellectual Property Rights

14.1 The code, structure, and organization of the website are protected by intellectual property rights.

14.2 We own or license all intellectual property rights in our website and its content, including material published on it. These works are protected globally by applicable laws and agreements. All such rights are reserved.

14.3 You may only use the website and its content for personal, non-commercial purposes in compliance with these Terms and Conditions.

14.4 You agree to notify us of any suspected infringement of intellectual property rights owned by us.

14.5 You may not use our trademarks without prior written approval unless they are part of material you are permitted to use under Clause 13.

15. Privacy

15.1 Our Privacy Policy forms part of these Terms and Conditions under which you access and use our website.

15.2 We use cookies on our website and to track customer preferences. By agreeing to these Terms, you consent to our use of cookies for these purposes. More information about cookies is available in our Privacy Policy.

15.3 If you provide personal data to us, we will process it per your instructions and take reasonable measures to protect it from unauthorized processing, loss, or damage.

15.4 Unless otherwise agreed in writing, documents and information arising from the sale of products may be shared among our employees, officers, consultants, or representatives, including in electronic form.

16. Viruses

16.1 We do not guarantee that our website is secure or free from bugs or viruses.

16.2 You are responsible for configuring your information technology, computer programs, and platform to access our website. You should use your own virus protection software.

16.3 You must not misuse our website by knowingly introducing viruses, Trojans, worms, logic bombs, or other malicious or technologically harmful material.

16.4 You must not attempt to gain unauthorized access to our website, the server on which it is stored, or any server, computer, or database connected to our website.

16.5 You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack.

16.6 If we believe that you have breached this Clause 16, your right to use our website will cease immediately. We may report such breaches to the relevant law enforcement authorities and will cooperate with them as required by applicable law.

17. Liability

17.1 Subject to Clause 17.13, we disclaim all liability to the fullest extent permitted by law and are not responsible for any losses incurred by you or others, including:

(a) Content from third parties or user-generated content;

(b) Our content, particularly regarding accuracy, completeness, or timeliness;

(c) The products, particularly regarding quality, images, descriptions, specifications, conformity with descriptions, and fitness for a specific purpose;

(d) Reliance on information provided in these Terms or on our website, or features provided therein;

(e) Inability to access the website or any part thereof, interruptions, or malfunctions; and

(f) Non-performance or delay caused by circumstances beyond our reasonable control, including telecommunications failures, power outages, terrorism, strikes, severe weather, computer failures, supply chain disruptions, and staff unavailability due to illness or injury.

17.2 We are not liable to you (whether in contract, tort, including negligence, breach of statutory duty, or otherwise) for loss of profit, loss of business opportunities, loss of goodwill, loss of savings, or for any indirect, special, or consequential loss or damage, even if such loss or damage was reasonably foreseeable or we were advised of the possibility.

17.3 Our liability arising directly or indirectly from these Terms (including your purchase of products from us) is limited to the greater of USD 1,000 or five times the price you paid for the products giving rise to the liability. This liability cap is reduced by any unpaid amounts you owe us.

17.4 Any claims must be made within one year of the act or omission that allegedly caused the loss or cost.

17.5 You may not bring claims against our employees, officers, consultants, or representatives who are involved in fulfilling our obligations under these Terms.

17.6 Implied warranties or conditions (including those of satisfactory quality, fitness for a particular purpose, or conformity with descriptions) are excluded to the fullest extent permitted by law.

17.7 Claims against us are limited to one claim per action or omission, even if multiple related claims arise from the same or similar events.

17.8 The liability cap applies to all services or products provided and is not duplicated for each related entity or individual user.

17.9 In cases of joint liability with another party, we are responsible only for our proportionate share of liability.

17.10 Our liability is further reduced by the extent to which another party would be liable if you had pursued claims against them.

17.11 You must not account for another party's insolvency, defenses, or non-existence when assessing their liability.

17.12 Liability exclusions and limitations do not apply to:

(a) Death or personal injury caused by our negligence;

(b) Fraud or willful misconduct;

(d) Minimum liabilities required under applicable laws or regulations.

17.13 These provisions constitute the final remedies available to all parties under these Terms.

18. Indemnity

18.1 You agree to indemnify and hold harmless the indemnified parties against any claims, costs, or losses arising from or connected to:

(a) Your material breach of these Terms;

(b) Fraud, negligence, or willful misconduct in performing your obligations under these Terms; and

18.2 We may recover any reasonable costs incurred in relation to an indemnified claim, which are payable on demand.

19. Force Majeure

19.1 If a force majeure event lasts more than one week, we may terminate these Terms immediately by written notice without liability, except for refunding undelivered products you have paid for.

19.2 We retain absolute discretion regarding measures to fulfill our obligations in the event of a force majeure.

20. Variations

20.1 We may modify these Terms from time to time. We will inform you of significant changes that may adversely affect you.

20.2 If you do not agree with the updated Terms, you must stop using the website or purchasing products.

20.3 If you have expressly agreed to these Terms, we may ask for your agreement to revised Terms before completing new purchases. Failure to agree within the time specified will result in your inability to use the website or purchase products.

21. Your Breach

21.1 If you breach these Terms or we suspect you have breached them, we may:

(a) Issue formal warnings;

(b) Temporarily suspend your access to the website;

(d) Refuse payment from you;

(e) Permanently ban you from accessing the website;

(f) Block devices using your IP address from accessing the website;

(g) Contact your internet service provider to block your access; and

(h) Take legal action against you.

21.2 If your access to the website is suspended, prohibited, or blocked, you must not attempt to circumvent such measures.

22. Termination and Suspension

22.1 You may stop using the website at any time.

22.2 We may suspend website availability at any time, with or without notice.

22.3 We may terminate your access if it creates legal liability or disrupts the use of the website for others.

22.4 If we suspend your access, we will endeavor to notify you. However, we may suspend or terminate access immediately without prior notice at our discretion.

22.5 We do not guarantee uninterrupted website availability and are not liable for interruptions. Suspension or withdrawal does not entitle you to compensation.

23. Effect of Termination

23.1 Upon termination of these Terms, all obligations for customer support cease immediately.

23.2 You are not entitled to compensation for loss of rights, goodwill, or any other loss arising from the termination of these Terms, regardless of the reason.

23.3 Termination of these Terms does not affect accrued rights and obligations and does not impact provisions that are intended to survive termination, including Clause 17 (Liability) and Clause 18 (Indemnity).

24. General Provisions

24.1 You may not assign any of your rights under these Terms.

24.2 Rights, powers, and remedies outlined in these Terms are cumulative and not exclusive of any others available by law.

24.3 The website is hosted by a third-party provider.

24.4 If any provision of these Terms is deemed invalid or unenforceable under applicable law, that provision will remain valid to the maximum extent permitted. The invalidity or unenforceability of one provision will not affect the validity or enforceability of the remaining provisions.

24.5 Failure to enforce any right or delay in enforcing a right under these Terms does not constitute a waiver of that right or any other right. Waiving one breach does not constitute a waiver of subsequent breaches.

24.6 These Terms are for the benefit of you and us and are not intended to benefit or be enforceable by any third party.

25. Governing Law

25.1 These Terms, including any disputes (contractual or non-contractual) related to their subject matter or formation, are governed by the laws of Hong Kong.

25.2 Any disputes, disagreements, differences, or claims (including non-contractual disputes or claims) arising from or relating to these Terms, including their existence, validity, interpretation, performance, breach, or termination, will be finally settled by arbitration in accordance with the rules of Hong Kong. The seat of arbitration will be Hong Kong, conducted in English, with one arbitrator. The governing law of the arbitration clause is the law of Hong Kong.

26. Interpretation

26.1 In these Terms and Conditions:

"Agreement" refers to your order of a product or products in accordance with these Terms, which we accept under Clause 5.2.
"Customer" means any individual placing an order on the website.
"Delivery Address" means the address specified in the relevant order for delivery.
"Estimated Delivery Date" means the anticipated delivery date of an order.
"Force Majeure Event" includes any event or circumstance that prevents or delays us from fulfilling our obligations due to reasons beyond our control, such as war, natural disasters, pandemics, terrorist acts, government actions, or labor disputes unrelated to our organization.
"Indemnified Parties" refers to us, our affiliates, and their officers, employees, contractors, and representatives.
"Intellectual Property Rights" include all intellectual property rights, including patents, trademarks, copyrights, and similar rights.
"Order" means the request you submit through our website to purchase products from us.
"Order Confirmation" refers to the email we send confirming your order under Clause 5.2.
"Payment Processor" refers to third-party services we use to facilitate payments.
"Product" refers to any product offered on our website.
"Website" refers to our online platform.
"Website Infrastructure" refers to all our systems (including code) that enable and describe the website.

26.2 References to "Clauses" pertain to sections of these Terms.

26.3 Headings are for convenience and do not affect the interpretation of these Terms.

26.4 Singular terms include plural meanings and vice versa. References to gender include all genders, and references to individuals include legal entities.